First Convenience Bank Complaints and Reviews

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First Convenience Bank
Main address: P.O.Box 937 76540-0937 Killeen TX
800-903-7490, 866-390-9768 (TTY), ,
  • 52+3 mobile complaints
  • $14.8K claimed losses
  • $268 average
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They are holding a check for over three weeks now and I'm getting charged $35 every day because of a negative balance in my account and if they ever release the hold they will have emptied my account and I'll still be negative Add comment

My account was charged 6 overdraft fees after my online banking showed that I had a positive balance. Purchases were cleared late and I was charged. The manager refused to remove all the charges. Add comment


  • Feb 20
  • Banks
  • Manhattan, New York
  • Bank Account
  • 122

I was looking for a side bank to use like a savings account. Split my direct deposit two ways, so the money I couldn’t see would actually be saved while the rest went to pay bills. Out of sight, out of mind. 1st CB was convenient for that. They are in my local Kroger’s so if I actually needed to pull or add money other than through direct deposit, I could stop on my way to getting groceries. I’ve... Read more

Was this review helpful? 4 0


  • Sep 24, 2013
  • Banks
  • Bank Loan
  • 136

Took out a fresh starter loan and they first say not approved then called back and left a message on my voicemail to call in to discuss this loan. They asked me to send proof of length of work history and my check first check stub since I just started on my new job. Faxed information same day as requested the teller from the bank I took the loan out at not only faxed my documents but also emailed... Read more

Was this review helpful? 1 0


  • Aug 22, 2013
  • Banks
  • Sulphur Springs, Texas
  • Banking
  • 163

My husband and I have used First Convenience Bank for 5 or 6 years. We love our local branch and the staff. We live in a relatively small town and the hours fit our schedule. If we have any questions, we always go to the branch for resolution. We NEVER, EVER, attempt to call the 800 number because customer service is useless. Our largest complaint is that the bank will hold transactions for a... Read more

Was this review helpful? 1 1


  • Aug 15, 2013
  • Banks
  • El Paso, Texas
  • Fees
  • 4
  • 4
  • 127

It's really simple, it's a low grade bank with lots of fees. The online statements are never accurate. If you have a Fresh Start loan, overdraft privileges are not continued. Wait! Not true! I kept up with my account and I had 225.00 in my account. Even has the receipts to price it. Yet they took out 432.99 for a bill that shouldn't have gone through an usually would charge 34.97. But no,... Read more

Was this review helpful? 1 0


  • Jul 19, 2013
  • Finances
  • Amarillo, Texas
  • 190

On Friday, after all the bills were paid, my husband & I had $32 left in our bank account. On Monday, I went to the grocery store to pick up some frozen pizzas for dinner as the kids were sick & that is what the oldest wanted. I spent less than $9 which according to my online banking cleared the same day, leaving a balance of $23. On Tuesday, I had to pay our internet bill which was $46.... Read more

Was this review helpful? 0 6


  • Jul 11, 2013
  • Banks
  • Watauga, Texas
  • Bank Account Overdraft
  • 1
  • 1
  • 149

My husband and I have been banking with First Convenience Bank for a year now. We're very displeased with the lack of convenience that we've experienced over the last 5 days with this bank. My husband and I are very responsible with our money and have never over drafted on our account; Not just our account with this bank but any account, ever. On Sunday, July 7, 2013 I happened to check my... Read more

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  • Jun 26, 2013
  • Banks
  • Transaction
  • 109

when we first open the account one of the deit cards hadden even been put in the system,i couldnt use it and then it took 3 months to have one sent to the bank,and we ddidnt even know we had overdraft and never recieved a notice or call,and then my husabnd made a deposit and they didnt even tell him we where over drawn 56$ so he thought we had $ well then he wnt in and they tole him we where 297$... Read more

Was this review helpful? 0 5
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