First Convenience BankComplaints and Reviews

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  • Customers like
    • Availability 2
    • 7-day week schedule 1
    • Open 7 days a week 1
  • Customers don't like
    • Unprofessionalism 6
    • Charging fees on top of fees 5
    • Horrible customer service 4

Worst bank ever...my mom had an issue with her account and was doing it over the phone and she couldn't read the number on her i.d. card so they declined her of any assistance because i helped her read the numbers...big *** sucking *** bank Add comment

WORSE BANK EVER, MY DAUGHTER RECIEVES SSI AND THEY KEEP TAKING HER MONEY ON FEES I WILL REPORT TO THE BBB AND FIND OUT HOW WE CAN PUT A CLAIM ON THIS BANK. I MOVED OUT OF STATE AND HAVE BEEN TRYING TO TRANSFER HER ACCOUNT TO ANOTHER STATE, BUT ONE OFTHE DIRECT DEPOSI STILL HAVENT TRANSFERED SO I GOT CHARGED A MONTHLY FEE AND NEGATIVE FEE. ITS MY DAUGHTERS ACCT AND SHE LIVES ON A FIXED INCOME... Read more

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Made a deposit from a loan we took out. Deposited the check into our account ! The bank teller tells me they will hold it for 7 business days. I called the bank it was written on and they said the check cleared and the funds were released. Mind you we have made 2 payments on this loan already.I called the customer service and told the man that all he has to do is call the number and they will... Read more

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I was a loyal customer for several years. There were literally 3 times I had insufficient funds. Well, I had money in the bank and checked my account online, it showed what came out that day. Wasn't much in there but there was enough to cover my gas and the chips I got my son on the inside of the station. So, they charged me insufficient funds for my gas and one for the chips because they... Read more

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The workers here have a checking account quota they have to hit so they beg you to open accounts. If you ask for a checking and savings youll end up gettin two checkings just so they can meet ther goal and then when you get fees tjey will not refund you Add comment

I've been a loyal member of First Convenience for 6-7 years. These last 2 years have been a nightmare dealing with them. They are very unprofessional and inconsiderate. A bill payment of mine was declined because it was coming out the same time their computers were supposedly "updating". So guess who got stuck with the $20 insufficient funds fee when funds were actually available? Me! I called... Read more

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I had an account that I had closed take out $52.00. Within a few hours of them doing that I had called them and they refunded the money back almost immediately. During that time something else had tried to go through (which is what I had put the money into my bank account for in the first place) and even though I have signed up for the account to not get overdrawn they are still charging me the... Read more

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Due to an error with budget rental my account was charged 1199$ made my account a negative 932$. The branch manager advised that if the merchant fixed the issue my overdraft fee would be waived. The issue was fixed and NOT only was I charged a overdraft fee of $34 I was charged an extra $34 plus $12 and no fees have been waived. The branch manager tells the clerk to have me call customer service... Read more

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I have had an account with this bank for over a year. I set up direct deposit a month ago and I inquired about a fresh start loan. Over a 3 day period I spoke with 4 customer service reps about the qualifications for this loan and to clarify what I needed to do to qualify before applying. I applied and I was denied because I stated I was on my job for 2 months and to qualify you need to be... Read more

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