First Convenience Bank Complaints and Reviews

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First Convenience Bank
Main address: P.O.Box 937 76540-0937 Killeen TX
800-903-7490, 866-390-9768 (TTY), ,
  • 55+4 mobile complaints
  • $14.8K claimed losses
  • $251 average
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  • 1 day ago
  • Banks
  • Bank Account
  • 10

My husband and I been with this bank for about a year now. We had to close one accout and open another for the simple reason they had allow someone to withdraw over 500 out of my account . We had to file a indenty theft with the police and had to give them proof that it was file. While all this was going on . My husband had an important meeting with a bunch of important people for lunch well when... Read more

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  • Oct 15
  • Banks
  • Unauthorized Charges
  • 38

This bank is a JOKE, they charged me multiple times for not having more than $100 or have at least 5 purchases per month, which I did have more than $100 and they still charge me the $12 for maintenance fee, when I called they said their computers showed something different from mine and they couldn't refund my money, that was totally BS, I'm closing my account definitely. I would never... Read more

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  • Sep 30
  • Banks
  • Houston, Texas
  • Overdraft Fees
  • 3
  • 3
  • 86

Pls if you don't want to waste your money unnecessarily, Run from this bank. I am a very meticulous person. With that being said, i always check my balance before using my card. But one way or the other, this bank would charge me overdraft fee for a transaction they called pending, and they would process the same transaction the second day and charge another overdraft fee, then after 2 days, ... Read more

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They are holding a check for over three weeks now and I'm getting charged $35 every day because of a negative balance in my account and if they ever release the hold they will have emptied my account and I'll still be negative Add comment

My account was charged 6 overdraft fees after my online banking showed that I had a positive balance. Purchases were cleared late and I was charged. The manager refused to remove all the charges. Add comment


  • Feb 20
  • Banks
  • Manhattan, New York
  • Bank Account
  • 196

I was looking for a side bank to use like a savings account. Split my direct deposit two ways, so the money I couldn’t see would actually be saved while the rest went to pay bills. Out of sight, out of mind. 1st CB was convenient for that. They are in my local Kroger’s so if I actually needed to pull or add money other than through direct deposit, I could stop on my way to getting groceries. I’ve... Read more

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  • Sep 24, 2013
  • Banks
  • Bank Loan
  • 193

Took out a fresh starter loan and they first say not approved then called back and left a message on my voicemail to call in to discuss this loan. They asked me to send proof of length of work history and my check first check stub since I just started on my new job. Faxed information same day as requested the teller from the bank I took the loan out at not only faxed my documents but also emailed... Read more

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  • Aug 22, 2013
  • Banks
  • Sulphur Springs, Texas
  • Banking
  • 210

My husband and I have used First Convenience Bank for 5 or 6 years. We love our local branch and the staff. We live in a relatively small town and the hours fit our schedule. If we have any questions, we always go to the branch for resolution. We NEVER, EVER, attempt to call the 800 number because customer service is useless. Our largest complaint is that the bank will hold transactions for a... Read more

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