First Convenience Bank Complaints and Reviews

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  • Customers like
    • 7-day week schedule1
    • Open 7 days a week1
  • Customers don't like
    • Unprofessionalism3
    • Charging fees on top of fees3
    • Stealing money2

I am beyond pissed off this bank is unprofessional uncaring and does not help or admiy to mistakes they charge all these fees to get you to pay them money they treat customers like ***. Recently opened up the bank good transaction history then got incorrect info and now my account negative but other company verified payment went through never got anything resolved will be closing my account asap. Add comment

The customer service representative r very rude and non helpful Add comment

I have been with this bank for three long annoying years for god knows why and since opening the account the customer service has been horrible. They charge fees for *** near everything and when you try to make good and pay for said fees in the processing time they add more fees. I'm so over this bank and it's incompetence !! Add comment

  • Aug 03
  • Banks
  • Dallas, Texas
  • First Convenience Bank Personal Banking
  • 103
  • REVIEW RATING 3/5

After some time of having around 20 or so dollars in my bank account, as a student out of work you don't put money into a second bank account, they deactivated it making it impossible to use any of the funds. When calling about this they asked obscure questions about my account and accused me of trying to steal my own identity, the customer service representative was unsure how to deal with the... Read more

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Just opened up an account.. Now I can't access mobile banking Go figure.. Add comment

  • Jul 28
  • Banks
  • Alamogordo, New Mexico
  • First Convenience Bank Staff
  • 54
  • REVIEW RATING 3/5

Them 2 times in 2 days have changed version, at the end the manager told us to come back after 30 minutes that everything would be resolved, return and the manager was gone. Another manager or deputy does not know who she was had the courage to be angry after the mistake was on their part and she raise her voice, very very rude. Had to have corporate tell this bank to release the funds. Closed... Read more

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  • Jul 25
  • Banks
  • Findlay, Ohio
  • First Convenience Bank Fresh Start Loan
  • 131
  • REVIEW RATING 4/5

I HAD overdraft MY account AND applyed FOR a fresh start loan which I have HAD several AND paid them off a couple early.were paid. The loan officer told me that TO GET a fresh start loan I HAD TO be at least 300.00 TO GET loan. I was only 179.00 overdrawed. She said TO qualify FOR the loan go to Atm AND draw OUT 121.00 then wait till after 3pm to call AND check status. I did AND the loan was not... Read more

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Don't do business with this bank had a fraud on my debit card talked to 6 different employees in bank and there customer service no one knows what they are doing then employees deny talking to you at branch and play dumb but act *** when you let them hear voice mail they leave on phone worst bank and employees ever Add comment

I have had the bank for awhile now and every once in awhile i will have random overdrafts and fees. It's ridiculous! Add comment

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