First Convenience BankComplaints and Reviews

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  • Customers like
    • Availability 4
    • 7-day week schedule 1
    • Open 7 days a week 1
  • Customers don't like
    • Horrible customer service 10
    • Charging fees on top of fees 9
    • Unprofessionalism 8

This woman claims to Manage of your branches in Tyler, Texas. I feel embarrassed that you have an employee such as this. I would not look forward to doing business with someone who makes her assistant managers job harder because she "don't even like her". Disappointed... Add comment

I was given a good snow job to sign up, not told atm only has 3 functions, can not deposit at all which when acct in danger of over drafting will put you in a position to not manage your acct. also for online it requires an extra code you must put in after the either call with code or email you. they seem to work harder to inconvenience you. there debit card can not be used at pump without gas station putting $75 hold on your card. you have to go in if you don't want hold or your balance is below $75. There is a limit on how many phone... Read more

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I was with Wells Fargo for 10 years and switched to 1st Convenience Bank a month ago cause it sounded too good to be true; and it was. I signed up for overdraft protection for both debit and checking which I was told started immediately. No debit card yet, I paid a bill with check that caused $5 overdraft. No big deal, next paycheck would cover it. Fees upon fees over $5 including 3 NSF fees, plus my last 4 transactions were prior to the 3rd NSF fee which I had covered, yet they charged 4 more overdraft fees even though the NSF fee was after... Read more

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Not only does 1st convenience bank have an old atm, its located inside walmart! and now they switch their hours so they are no longer convient, and they had nothing else to offer besides extended hours! the customers might as well use other banks, at least they've updated the atms and you can do transactions with them after hours, now thats convenient! Add comment

I went in on a friday to cash my check and get a $207.00 money order, like I always do when I get paid every 2 weeks. I advised the lady that I needed a money order & $80.00 deposited in my account & The rest in cash. She handed me the $207.00 money order and accidentally deposited the rest of my paycheck in my account. She said I can just go to the ATM and withdraw the money which I did. I withdrew $500 & left the rest of the money in the account because I have automated payments for an app that I have and my car insurance. 4 days later, on... Read more

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My direct deposit went into my old checking account ending in 7390 was told they were gonna switch my 595 over never been switch now shows a 0$ balance Add comment

They first authorized me $900 overdraft protection, using my social sec check as collateral and I paid it off every 30 days when my social security check came in and then "reupped" my $900 overdraft in cash at the teller, for a one-time charge of $34. I did this for about 4 years, borrowing and paying back until they decided I was only going to get a $700 overdraft, even tho I had always been one time with the payoff, it was like I was being punished because I lost $200 of overdraft protection immediately. I took the "$700" even tho I had paid... Read more

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THESE PEOPLE ARE CROOKS, I AM NOT SURE WERE THEY GET THE PEOPLE WHO ARE THEIR FINANCIAL "EXPERTS" BUT THEY CAN'T COUNT WHICH MAKES ME THINK THEY ARE FROM ANOTHER COUNTRY, TRYING TO DRAG A HARDWORKING PERSON DOWN. THEY ADD BOGUS CHARGE AFTER CHARGE AFTER CHARGE AND MAKE NO CONNECTION TO TRY AND RESOLVE THE ISSUES. THEY MAKE IT ALL YOUR FAULT WHEN IT IS NOT YOUR FAULT. I HAVE EVEN CHANGED CARDS BECAUSE OF THEIR INCOMPETENCE. THEY ARE ***, UNCARING CROOKS! Read more

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I am so frustrated with this bank. I've been with them for 8 long years. My overdraft privilege was magically taken away after all this time. The rep was rude to me and the supervisor was even worse. Add comment

Horrible. I rented a car paid and turned the car in. 2 weeks ago. They still have charges of the amount of my rental pending almost $400. They say the need a fax from the rental car place saying they wont be getting the money before they put my money back. Just sorry. I used my credit card on my next rental and the pending charges dropped the very next day so I know it's just this sorry bank. Add comment

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