First Convenience Bank Complaints and Reviews

Had an experience with First Convenience Bank?   Submit review ›
First Convenience Bank
Main address: P.O.Box 937 76540-0937 Killeen TX
800-903-7490, 866-390-9768 (TTY), ,
  • 54+4 mobile complaints
  • $14.8K claimed losses
  • $255 average
Had an experience with First Convenience Bank?
Submit review › Submit review ›


  • Oct 15
  • Banks
  • Unauthorized Charges
  • 13

This bank is a JOKE, they charged me multiple times for not having more than $100 or have at least 5 purchases per month, which I did have more than $100 and they still charge me the $12 for maintenance fee, when I called they said their computers showed something different from mine and they couldn't refund my money, that was totally BS, I'm closing my account definitely. I would never... Read more

Was this review helpful? 0 0


  • Sep 30
  • Banks
  • Houston, Texas
  • Overdraft Fees
  • 3
  • 3
  • 59

Pls if you don't want to waste your money unnecessarily, Run from this bank. I am a very meticulous person. With that being said, i always check my balance before using my card. But one way or the other, this bank would charge me overdraft fee for a transaction they called pending, and they would process the same transaction the second day and charge another overdraft fee, then after 2 days, ... Read more

Was this review helpful? 6 0

They are holding a check for over three weeks now and I'm getting charged $35 every day because of a negative balance in my account and if they ever release the hold they will have emptied my account and I'll still be negative Add comment

My account was charged 6 overdraft fees after my online banking showed that I had a positive balance. Purchases were cleared late and I was charged. The manager refused to remove all the charges. Add comment


  • Feb 20
  • Banks
  • Manhattan, New York
  • Bank Account
  • 189

I was looking for a side bank to use like a savings account. Split my direct deposit two ways, so the money I couldn’t see would actually be saved while the rest went to pay bills. Out of sight, out of mind. 1st CB was convenient for that. They are in my local Kroger’s so if I actually needed to pull or add money other than through direct deposit, I could stop on my way to getting groceries. I’ve... Read more

Was this review helpful? 5 0


  • Sep 24, 2013
  • Banks
  • Bank Loan
  • 178

Took out a fresh starter loan and they first say not approved then called back and left a message on my voicemail to call in to discuss this loan. They asked me to send proof of length of work history and my check first check stub since I just started on my new job. Faxed information same day as requested the teller from the bank I took the loan out at not only faxed my documents but also emailed... Read more

Was this review helpful? 1 0


  • Aug 22, 2013
  • Banks
  • Sulphur Springs, Texas
  • Banking
  • 198

My husband and I have used First Convenience Bank for 5 or 6 years. We love our local branch and the staff. We live in a relatively small town and the hours fit our schedule. If we have any questions, we always go to the branch for resolution. We NEVER, EVER, attempt to call the 800 number because customer service is useless. Our largest complaint is that the bank will hold transactions for a... Read more

Was this review helpful? 1 1


  • Aug 15, 2013
  • Banks
  • El Paso, Texas
  • Fees
  • 4
  • 4
  • 155

It's really simple, it's a low grade bank with lots of fees. The online statements are never accurate. If you have a Fresh Start loan, overdraft privileges are not continued. Wait! Not true! I kept up with my account and I had 225.00 in my account. Even has the receipts to price it. Yet they took out 432.99 for a bill that shouldn't have gone through an usually would charge 34.97. But no,... Read more

Was this review helpful? 1 0
You are reading about First Convenience Bank.
Filing a new complaint about