First Convenience BankComplaints and Reviews

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1.5 Based on 66 reviews
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  • Customers like
    • Paycheck was deposited a day early 3
    • Open 7 days a week 3
    • Location 2
  • Customers don't like
    • Unprofessionalism 8
    • Horrible customer service 7
    • Stealing money 6
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Nothing good about this Bank time to change Bank

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I would never recommend to anyone to use this bank. I have been given wrong information a lot of different times & now that I want to close my account they will not let me & also gave me the wrong information on closing my bank. Now I am dealing with NSF charges because of pending transactions I tried to get them to close my account before anything else drafted out. Had no idea to help me. I will NEVER bank with this bank again! I will make as... Read more

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i contacted my bank, i have now paid about 1600.00 in overdraft fees, and you are aware of what happened to me, I WAS PAID thurs. and my balance friday morning was -127.00, yes i know it is my fault, but, i also did not expect to fall at work and not get any pay for 12 weeks, i have called you numerous times, i will not be able to pay the loans you have given me, i have paid a great deal in od fees. Today is Sunday and i have no money `to eat,... Read more

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I went in on 8-14-16, to deposit a check and cash and teller was very rud and unprofessional i mentioned i left my glasses and he responded by telling me dont lean in the window, i was leaning on counter like other customers, thats the second time this particulor employee got rude with me, i really hope to get a reply back.

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I keep looking over and over on my account which is now a total mess I still say and believe I did not overdraft in April as a matter of fact that was the time I paid overdraft fees etc.. So I was not permitted to use my debit card I was also told that once my overdraft was cleared I would be able to overdraft at least $400 or equaled amount but that was a big big lie I only received $150 that month there was no way I could of overdrafted in 2... Read more

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Account assessed 2 NSF fee's and an extended fee. Called to get 2 fee's waived as one hit my account right when I made a deposit. Was called by a manager, and told I'd get a call back in 30 mins, no call. Called again and was told manager would call when returning from lunch. No call. Called the 3rd time, was put on hold for a full hour. Manager denied fee waiver. This bank is a joke. By far the worst customer service. I personally know... Read more

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The worst bank to get account with. I been banking with them for years i go deposit a check..they want hold.it is a goverment check..a job..then they close my card day before i get my survivor benefits. I have no access to my money. They are thieves huding behind a bank.

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I have been with 1st cb for over 2 years and never had an nsf I have both of my daughters an account as well, I cashed my check through my account and for some reason it bounced and when i started getting alerts to my email for my daughters account i logged in and check and they bounced the check through my daughters account. My daughters account had no money just like $35.00 because i made a dish payment of $32.00. 1ST CB over drafted my... Read more

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Worst bank ever.. forced to open account to have the notary sign a paper which they then refused to do.. i was never told there would be a $12.00 a month charge for not using the account (bank manager says it was in the paperwork i signed) Now i have a -$57.00 that i have to pay before i can close the account.. so will keep getting charged a fee for NOT using the account... What a rip off!

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Ok I had a account with them when I first started I wanted a bank that could offer me protection in case I didn't have enough money in there it would be rejected it.coulpe months go by fine then all of a sudden I was -30 dollars when I asked why the lady told me that my gym tried to take out 21 dollars and they refused to pay them because I only had 3 dollars in there but now since I didn't have enough money they charged my 34 $ for what ?? And... Read more

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