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2.0

Account assessed 2 NSF fee's and an extended fee. Called to get 2 fee's waived as one hit my account right when I made a deposit.

Was called by a manager, and told I'd get a call back in 30 mins, no call. Called again and was told manager would call when returning from lunch. No call. Called the 3rd time, was put on hold for a full hour.

Manager denied fee waiver. This bank is a joke. By far the worst customer service.

I personally know employees that work there, and I know the waive fees as a courtesy. I'm filing multiple complaints on their slopy *** service.

Reason of review: Problems with payment.

Location: Addison, Texas

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Guest

When you have $$$$$$$Money$$$$$$$$$$$$$$

Guest

Banking the money

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