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1.4

I was using this account as a back up acct. I have a $50 direct deposit going in there because I was told I needed to have a total of $100 being DD in order to not be charged a acct maintenance fee. I have been charged the fee for the last 2 months. The first time that fee made my acct go negative so then I was charged a negative acct balance fee. I went in and got the fees reversed and was told that somehow my deposits were not within a 1 month period and that is why it happened.

Then this month I got charged their *** $2 denial fee which made my acct go negative, and they promptly charged me a negative acct fee. So they do whatever they can do to charge you fees on top of fees. Then when I actually want to write a check and use my acct all the fees have used all my money and they pay my check but then charge me the overdraft check pay fee. Then the next day they charge me a negative balance fee. These fees are $35 a pop!

I went in to the branch to get these fees reversed and the person who helped me PROMISED that he would look in to it with his mgr and call me back same day. That was Friday and here it is Monday at 2pm and still no phone call. My branch is in a Walmart so they are open all 7 days!

I called the 1800 number to get help and the hispanic lady, that I could barely understand, tells me she can't help me since this "wasn't" a bank error. How is charging fees on top of fees and snowballing a person's account in to the negative not a bank error.

I am so furious with this ridiculous bank that as soon as i get this settled I am closing my acct and i will never bank with them again.

I would also like to caution anyone thinking about getting an acct with them to go for a credit union instead. Banks just want to take all your money any way they can. I will never use a bank again, no matter how desperate I am.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

First Convenience Bank Pros: Open 7 days a week.

First Convenience Bank Cons: Their employee helpfulness, All the bank fees, Charging fees on top of fees, Stealing money.

Location: Round Rock, Texas

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I agree with you the customer service is terrible, the lines are too long. They promise you a $9.99 reward fee for direct deposit but here it is going on 3 weeks and I still have yet to receive my reward.

The first time I made the mistake of thinking it was going in on the same day so I didn't deposit money to cover a transaction which end up costing me $68.80 in the end, they would not reverse any of the fees.

This bank sucks I am glad I waited to close my Wells Fargo account. I am just going to keep it and get rid of these zeros!

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