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yesterday i got my new card and i called to activate , they asked me account number and i said to hold on a moment let me give you, she disconnected the call. i called back and the guy name rob picked, gave him the account number and he asked the id number, i said let...
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3.4
I didn't like
  • Telephone customer service
#1131916
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First of all, I opened up my business account with this guys they set me up for Online Banking I keep entering my password it locked me down. So the next day I call my local bank then it rerouted to the corporate office in Kileen, TX I gave the automation my personal...
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1.0
#1131803
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This is the worst bank to get a loan it was a loan for 1500. I applied with them last month I have had the worst experience with them OMG the service is horrible the loan agents all tell you one thing the lines are very long and they are rude, the fees are crazy there...
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#1128599
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First Convenience Bank - Missing deposit after it was handed over to teller ..

First Convenience Bank
#1119093
1.2
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I deposited two thousand dollars and now no one can find it. I try living in now it says no account not found.. This bank it a ******** joke....
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First Convenience Bank - Terrible

First Convenience Bank
#1118001
2.0
Details
You cant even check your account overnight on the app everytime i try it said a problem occured or i dont have an account which i do
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First Convenience Bank - It has taken them 2 months to credit my account 100 for two

First Convenience Bank
#1114150
Finally today over two months later they said that in 7-10 buisness days i should get my money back
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First Convenience Bank - SLOW SLOW SLOWWWWW

First Convenience Bank
#1108546
1.3
Details
I waited 20 minutes w 8 people ahead of me and there was three workers THEY ARE ALWAYS SLOW ALWAAAYYS
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First Convenience Bank - Decepsionado
Tan pronto Tenga el chance voy a cerrar cuenta con ustedes estoy muy desepcionado y muy molesto vienes a cobrarme $34 overdraw por no tener dinero en mis cuenta como si yo tuviera dinero para regalarte sabes todo lo que hago con $34 y tu los cobras como si fueran $1 o...
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1.0
#1126708
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My account is short of 50 cents on October 17th 2017 and the bnk charged me $34.00 of insufficient fees. They told me they sent me a letter about insufficient fund. Today it is the 25th of October and I have not receive the letter. They told me they called my home...
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#1120579
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I wake up in the morning, check the news and after reading for a short time, I'll check in on our bank. The website rarely works at night. Actually, I'm not certain it ever works at night, I've never been able to access my account before six. Last Monday, I woke up to...
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1.0
I didn't like
  • Failure to refund fees
  • Lack of accountablity
  • Security issues
#1118013
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This bank will authorize payments on your account when you do not participate in over draft protection and still charge you over draft fees as if you were participating. I have tried for 3 months to stop a cancelled gym membership when the bank just started accepting...
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I liked
  • Problems from day 1
  • Switched to capital one
I didn't like
  • Lack of knowledge by managers and staff
  • Lack of customer service
  • Long holds 30 mins plus
#1117398
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Yall suck *** im taking yall to the ffb because yall are no help i been having problems with yall for a whole month and i havnt gotten the help needed and im going to reccomend everyone here bank else where because if yalls card goes missing and it gets in the negative...
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1.0
#1116679
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I spoke with Carrie who was head of customer support and she was so rude she didn't care to here my problem and tried to make me feel stupid for the nsf charge on my account that shouldn't have been there because I had made a cash deposit they calm was put on hold...
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1.0
I didn't like
  • Horrible customer service
#1108113
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Contact First Convenience Bank

Mailing Address:
First Convenience Bank
P.O.Box 937
Killeen, TX 76540-0937
United States
Phone:
(800) 903-7490
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First Convenience Bank Products and Services

All First Convenience Bank Products
Worst customer service ever!!! they don't listen to customers needs, and they super rude and hang up the phone. called to ask what was the cash advance limit and they had no idea of what that is the lady kept offering me overdraft services but that not what I needed...
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1.1
#1103380
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