Wayne W Ria

Can’t login online.

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Blocked by cloudflare. Chat has no idea what it is and hangs up. Have tried everything I know to do and nothing works.
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Preferred solution: Let the company propose a solution

Mirna Bgo
map-marker Houston, Texas

I see 3 charges on my account and I didn't used it I'm at work someone using it

I see 3 charge on my account I didnt do
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Naomi P Gib

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Verified Reviewer

New online app is ***

Having issues logging on my account is always being locked or on hold when nothing is suspicious,than when i log in my account isnt even on it this has been going on since may 4 ,than when i try to use the chat feature it shows errors.Not to mention the chat customer service dont want to help ,they redirect you to a live agent.
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Pros:
  • Availability
  • People in the office
  • Location
Cons:
  • Horrible customer service

Preferred solution: Fix the website and app.

User's recommendation: Not to use the app.

justin m Ldl

Poot service

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poor service by having a lack of solutions for my retrieval of information via the web and phone.
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Preferred solution: Let the company propose a solution

User's recommendation: only use this bank for last option.

Joshua L Rdj

InhCheck on pass account

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well, Basically I called Everyday , Concern About My Old Account Because Im Trying To Find Out If I have My Stimulus Check in the account so im trying my hardest to find it but no one with the answers
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Pros:
  • Problems from day 1
Cons:
  • Unwilling to help

Preferred solution: To Answer My Questions Thats All

Bryan S Vjg

My card got stolen, want to cancel

My card was stolen Want to cancel
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Chad W Xvw
map-marker Albuquerque, New Mexico

Tech support

The app wants me to text a number so I can upgrade the app but the text isnt working
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Anonymous
map-marker Avondale, Arizona

Why is the number to the bank disconnected?

Yesterday I called to check my account balance &; Call the numbers including my branch # said the numbers no longer in service, I call again today & the samething..FBI NEXT OR ???WHO DO I CALL ?
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Angel L Jew
map-marker Albuquerque, New Mexico

They do not have 24/7 customer service call center it's inconvenience

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So if you lose your card and you want to cancel it as soon as possible you're *** I deposited my check and I don't even know if it went through or not it's not showing on my account and there's no one I could talk to it's Saturday 5 p.m.
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Pros:
  • Open 7days a week

Preferred solution: Let the company propose a solution

DIAMOND M Btn

Complaint

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Taking off the overdraft fees when they said that I wouldn't have none if I wanted to use the car for emergency I did and then they gave me 6 overdraft fees
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Loss:
$207

Preferred solution: Waving fee

Ebone Gdd
map-marker Phoenix, Arizona

Worst bank ever

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First Convenience Bank - Worst bank ever
Worst bank ever, the most ghettoist bank ever.....000
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Loss:
$500
Cons:
  • Stealing
  • Employees
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Houston, Texas

Beware of these Conartist

First Convenience Bank - Beware of these Conartist
On Nov 18-2019 I deposited $2500.00 in 1st CONVENIENCE BANK in FORNEY TX They gave me a sheet of paper Saying my money would be available on Nov 20-2019 Now it's the 21st and I called the Manager at the bank and she Laughed.. I'm protecting u.. I ask for the Check back and She Laughed Nooo Money till the 27... I called back and got Julio who said I don't have an Account here and blocked me... That's Cleatly FRAUD.
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Reason of review:
Problems with payment
Katelyn d Rzw

To set up my online banking

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I have been trying to enroll in with the mobile banking and I can't! I've tried calling and I get no answer. I just need help enrolled due too me being a new client. Please help soon!
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Pros:
  • Great hours
  • Paycheck was deposited a day early
Cons:
  • Hard to activate online banking
  • Unwilling to help
Reason of review:
Access/ activation issues

Preferred solution: Help me instead of keeping clients on hold!

Anonymous

No problem with the tellers In the bank always very courteous and very helpful at all branches .cant ever get in touch with customer service over the phone ever !!!! .very upsetting

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When no phone contact for a senior it very difficult to go to the bank and take care of what could be done over the phone
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Pros:
  • No problems with any branch
Reason of review:
Poor customer service
Anonymous
map-marker Garland, Texas

Password reset

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Nothing happened still waiting on password to be reset. The agent hung up in my face. Since the moment I switched over to this bank I've had nothing but problems.
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