First Convenience Bank - Customer complaint
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New Reviewerwent into the store at the location on Gus Thomason in mesquite TX inside the Kroger about 2 weeks ago and asked for 2 temporary checks for my checking account. they gave me 2 checks from my sons account.
I didn't realize it because I had I have went into the store plenty of times and asked for temporary checks and never had to look to make sure it was the right account so I didn't pay attention to the account numbers on the checks. wrote the check out to a merchant and they cashed it which it bounced because I had the checks to my sons account and he had no money in there. I called customer service and they said there was nothing they can do about it I will have to go to the location I received the checks from. I go up to the location and they were so rude to me and looking at me like I was ***.
I told them I needed them to reverse the NSF fee because they were the ones that gave me the wrong checks. they basically told me that wasn't there problem and told me I had to leave. so I went ahead and put the money in my sons account. the next day another check bounced and by that time I had over $200 in overdraft fees because they gave me the wrong checks.
I called them and they checked with corporate and corporate said they cannot reverse the NSF because there is no money in the account. now remind you I have banked with them for over 10 years and never had a problem until now.
I am really upset that they could not accommodate my problem and brushed me off like I was a nobody. I will be closing mine and my sons account.
Reason of review: Gave me the wrong checks.
Monetary Loss: $200.
Preferred solution: Full refund.
First Convenience Bank Cons: Employees.
Location: 3600 Gus Thomasson Rd, Mesquite, TX 75150, USA
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