First Convenience Bank Contact Information

Toll-Free Number:

  • (800) 903-7490

For International Calls:

  • (800) 666-9801 Mexico
  • (800) 507-0188 Panama
  • +3 380 090 3295 France
  • +49 800 181 4483 Germany
  • +3 980 087 8144 Italy
  • +8 153 112 3402 Japan
  • +31 800 022 0016 Netherlands
  • (254) 554-6699
  • (800) 903-7490

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Currently you can call only US numbers.

Headquarters Address:

First Convenience Bank
P.O.Box 937
Killeen, Texas 76540-0937
United States

Other Info:

Mon - Fri: 7:00 AM - 9:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 10:00 AM - 5:00 PM

Social Networks:

Summary of First Convenience Bank Customer Service Calls


Customers Contact First Convenience Bank to Ask about:


  • “Account bounce”
  • “Closed account”
  • “I need to reset my online banking password”


  • “New card”
  • “Card balance”
  • “Card not Working online”

Request for Information:

  • “Only checking the status of my account”
  • “Check my balanceBal deposirt”
  • “Checking”

Payments and Charges:

  • “I am trying to pay a bill but it says my credit card is declined”
  • “Im being charge double on the overdraft”
  • “Unauthorized Payment”

Activation/ Cancellation:

  • “Cancel card”
  • “Cancel debit card”
  • “Cancel daily limitation”

Return/ Replace:

  • “Replacement card”


  • “Service request”

Product/ Service:

  • “I have insurance automatically coming out of my acc but dont have enough to cover will this put me in overdraft”


  • “Money was taking out”
  • “Deposit”
  • “Overdraft fee”

First Convenience Bank Rating Stats

1.4 out of 5 stars
based on 155 reviews
See all 318 reviews reviews

Rating stats

  1. 118 reviews
  2. 21 reviews
  3. 10 reviews
  4. 3 reviews
  5. 3 reviews

Rating trend

About First Convenience Bank

Top 5 First Convenience Bank Services

Customer Care, Banking Service, Loan, Bank Teller, Manager

Top 5 First Convenience Bank Products

Account, Checking Account, Deposit, Check Deposit, Debit Card

Top 5 Likes about First Convenience Bank

Open 7 days a week, Paycheck was deposited a day early, Location, Hours, Availability

Top 5 Dislikes about First Convenience Bank

Horrible customer service, Unprofessionalism, Charging fees on top of fees, Not being honest with what they practice, Bank fees


First Convenience Bank is a division of First National Bank Texas. The bank provides a diverse range of banking products and services that include Internet banking that allows customers to avoid being charged bank overheads. The tagline of the bank is: "Banking at your convenience." First Convenience Bank operates hundreds of ATMs all over Texas. The bank has a number of departments that provide account servicing, commercial loans, consumer loans, credit cards servicing, customer support, Internet banking, mortgage loans and Webmaster servicing.

First Convenience Bank focuses on servicing busy people and has extended working hours.

First Convenience Bank reviews and complaints

First Convenience Bank is ranked 88 out of 617 in Banks category

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First Convenience Bank Stats

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Number of Calls

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