Been with this bank for about 5 years, Deposited yearly trust checks every year then all of a sudden could not take check because the name on it did not match my id, had never been a problem before! Then after going thru the *** to get a new check sent to me, they put a 12 day hold on it.
Granted it was 40000.00 check so wasn't that big of a deal. In the mean time was making payments out of a 2nd account and transferring money from one account to the other. Same bank!
Transfers should have been automatically added BUT a 50 dollar transfer for a less amount bill did not count so I got slammed with a NSF charge! more than 40000.00 in the other account and this is how they do business Taking my money and business to Capitol One!
Product or Service Mentioned: First Convenience Bank Checking Account.
Reason of review: Poor customer service.
Monetary Loss: $34.
Preferred solution: Full refund.
I didn't like: Refused to verify check and release funds, Unprofessionalism.