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Been with this bank for about 5 years, Deposited yearly trust checks every year then all of a sudden could not take check because the name on it did not match my id, had never been a problem before! Then after going thru the *** to get a new check sent to me, they put a 12 day hold on it.

Granted it was 40000.00 check so wasn't that big of a deal. In the mean time was making payments out of a 2nd account and transferring money from one account to the other. Same bank!

Transfers should have been automatically added BUT a 50 dollar transfer for a less amount bill did not count so I got slammed with a NSF charge! more than 40000.00 in the other account and this is how they do business Taking my money and business to Capitol One!

Product or Service Mentioned: First Convenience Bank Checking Account.

Reason of review: Poor customer service.

Monetary Loss: $34.

Preferred solution: Full refund.

I didn't like: Refused to verify check and release funds, Unprofessionalism.

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Mooresville, North Carolina, United States #1305319

Total bs service have to reverify my mobile device with app nonstop customer service is no help there online banking always *** up can never reach live teller in kingman az list goes on an on garbage employees

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