Additional Fees
Billing Practices
Customer service
Product or Service Quality

For years I’ve had ACH transactions and they ALWAYS post in the early hours of the morning. It’s been 2 times with this bank that for some reason my ACH debits show up at night wich conveniently caused over draft fees.

I got the deposit right the next day. Had the ACH deposits been processed in the morning like they always do instead of night time, no fees would have been assessed. I asked several bank reps how is it possible that every single ACH debit I’ve had ALWAYS process in the morning, except these 2 that processed at night ‘conveniently’ when I had no money to cover the transaction?! No valid reason was given!

They manipulate the system to steal your money. After asking for a refund they refused. They tried to say they could not waive fees due to bank refugulatio in which is a load of crap.

They are just money hungry and don’t care about their customers. I hate this bank.

Product or Service Mentioned: First Convenience Bank Deposit.

Reason of review: Order processing issue.

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