I am closaing my accounts from this bank . I went to the store to buy food for the house knowing that my is already in my account but it actually was not. So i called the bank to find out and u was told that they were having some issues witg direct deposits. I finally...Read more
It took 3 months for my husband to get his new card. After 2 years of having the account and having direct deposit we were hit with an NSF charge because my son try to purchase a game on Xbox...When it then bounced back we were charged a $35 fee...When I called about...Read more
First Convenience Bank - No answer then hung up
Trying to find out wAts going on withmy bank account since my card git stolen and was used
First Convenience Bank - Worst bank ever!
Do not waste your time with this bank. Poor customer service. The branch employees will send you to the 800 number because they don't want to help you. They just keep passing the buck and you go in circles trying to get someone to help you. Branch staff repeatedly lied to me and my husband. They profile customers and pick and choose what they will and won't do for customers.
I had 2 claims filed no fault of my own, only to find out that I have lost me card privileges which means my payroll direct deposit comes in, I have to go to local bank, (inconvenient) get cash (inconvenient) load pre-paid card deposit the money on card pay a fee to...Read more
I didn't like
- Your so called policies
First Convenience Bank - Customer Service is Rude
I phoned customer service today to report a fraudulent charge. The first guy was incompetent and his supervisor was rude. I phoned back and sat on hold another 20 minutes and got someone who barely spoke English who hung up on me. They were all Spanish speakers which i know is necessary in Texas with so many illegals but the bank should hire people with courtesy and competence.
First Convenience Bank - Disappointed
I was not aware that i was in the negative with the bank. Someone has withdrawn money from our account that was not even available.
First Convenience Bank - Won't acknowledge a power of attorney form from a inmate
Went three days to deal with it getting it approve first said was not notizated so got it notizated and took it back they stated just cause it had comments in special instructions box could not approve it gave me manager number left message has not yet to return my call..
I went to the First Convenience Bank located in Plano, Texas off 121 and Ohio. I withdrew a large sum of money, and i was offered a private office to have my money counted back to me. Not only that but the assistant branch manager, i belive his name is Alec offered to...Read more
I’m closing my account and totally pissed at first convience bank. All the lady wanted was change for a five dollar bill and they told her they wouldn’t do it because she wasn’t an account holder. She was in uniform with other people in uniform. What a piece of crap...Read more
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