Deposited a 401k retirement check from State Street Bank. A very large bank.

Check was for $54k they give me access to $200 and tell me they have to verify the account. Well a week later my money is still tied up in the account. I cant get to my money and I need to pay my health insurance or me and my family will lose our coverage. You cannot call the bank.

There is no direct number to the bank. Calling customer service only yields the solution I have to go down in person because she cant get the back branch to answer the phone.

Branch Denton Texas University Dr. So now angry customer will be heading to the bank.

Product or Service Mentioned: First Convenience Bank Check Deposit.

Reason of review: Poor customer service.

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